Passenger Kicked Off WestJet Flight for Extreme Toilet Use After Journey to Mexico

The passenger sparked a debate after describing her expertise on X, as some customers thought the airline made the precise name in asking her to depart the airplane

• A girl aboard a WestJet flight stated she was kicked off the plane for excessively utilizing the toilet earlier than takeoff. 

• After describing the incident on X, customers are cut up on whether or not the airline’s actions had been justified

• WestJet shared in a press release with PEOPLE that if a passenger is sick, the airline has a proper to take away them to be able to protect the well being and security of fellow passengers. 

A WestJet passenger claims she was kicked off a flight for extreme use of the toilet earlier than takeoff.

In a collection of posts on X (previously Twitter), consumer @joannachiu revealed she was forced to leave the aircraft after making frequent journeys to the toilet as a consequence of an “upset abdomen.”

“Simply received kicked off a @WestJet flight from Mexico as a result of I had an upset abdomen and was going to the washroom an excessive amount of earlier than takeoff. No promise of a resort or rebooked flight. I had meds and was on the mend. Some customer support,” she wrote of the incident, which occurred earlier this month.

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Within the thread, she provides that she by accident left her cash behind on the airplane whereas dashing to depart and the airline “refused” to pay for her taxi to a resort.

After she “burst into tears” when a WestJet supervisor on the airport began giving her a tough time, she says, one other worker was kinder however nonetheless refused to offer her a reference quantity for a rebooked flight the next day, as a substitute telling her to return to the airport and ask an attendant.

When she started filming an worker who refused to offer her the quantity, she says she was instructed that “except I deleted the video I wouldn’t be capable of get on a flight tomorrow.”

She finally received the quantity, however solely after posting about her expertise on X.

“It’s unhappy that I wasn’t in a position to get any assist except I publicly aired my expertise. WestJet DM’d me my reserving reference quantity after I had requested for it repeatedly on the airport. I ended up getting within the taxi as a result of I used to be legitimately frightened about getting arrested,” the passenger wrote.

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Within the responses to her publish, different X customers had been outraged by the way in which the Canadian airline handled the girl.

“What the heck! What number of occasions does going to the washroom get you the boot?” one individual wrote. One other added, “That is outrageous. That’s what the on board rest room is there for!”

In the meantime, different customers thought the crew members acted justly.

“The passenger was ailing and as such shouldn’t have been flying. Feels like this downside may have resulted within the passenger needing to occupy the rest room for your entire return flight, or at occasions when ‘in seat’ is [required] for security. Good name, poorly communicated.”

One other shared: “As a former flight attendant, they made the precise name. I can not vouch for a way they communicated to/with you, however the choice wasn’t improper.”

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In response to the incident, a consultant for for WestJet, shared a press release with PEOPLE.

“We sincerely apologize to Ms. Chiu for the inconvenience and discomfort she skilled throughout her latest journey expertise. Guaranteeing the wellbeing and security of our company and crew is our primary precedence and due to this fact we take any health-related considerations very significantly.”

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The rep continues: “Whereas sudden sickness can happen whereas touring, sustaining a protected and wholesome surroundings for all company and crew members is paramount. In circumstances the place a visitor is deemed unfit to journey as a consequence of sickness, our crew should make tough choices within the title of security.”

She provides that WestJet’s Social Care crew “instantly reached out” after they learn Chiu’s expertise on X and that they’re reviewing procedures to make sure company in an identical state of affairs obtain the precise help.

The WestJet incident comes one month after a passenger on one other flight was reportedly removed for being extremely gassy.

A passenger on the flight from Phoenix to Austin recounted on Reddit {that a} fellow flyer repeatedly handed gasoline and loudly bragged about. Consequently, the airplane was pressured to return to the gate and the passenger was eliminated.

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